Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How long does shipping take?

  • Germany: 2–4 working days

  • EU countries: 4–7 working days

  • Non-EU countries (e.g. Switzerland, UK): 5–10 working days (plus possible customs duties and taxes)

2. How much are the shipping costs?

  • Germany: X.XX € (free shipping for orders over XX.XX €)

  • EU countries: X.XX €

  • Non-EU countries: X.XX €

3. Can I return my order?

Yes, you have a 14-day right of return . Please ensure that the items are returned unworn, undamaged, and in their original packaging. For hygiene reasons, worn headscarves cannot be returned.

4. Can I exchange items?

Yes, exchanges are possible as long as the desired size or color is available. This applies especially to shoes. Please indicate on the return form which item you would like to exchange.

5. What payment methods are available?

You can pay securely and conveniently with:

  • Credit card (Visa, Mastercard, American Express)

  • PayPal

  • Shop Pay

  • Apple Pay / Google Pay

  • Klarna (invoice & installment purchase)

  • Instant bank transfer

  • Prepayment / bank transfer (optional)

6. How do I find the right size?

Use our size charts for shoes and clothing . If you're unsure between sizes, we recommend choosing the larger size. For headscarves, the measurements are listed in the product description.

7. Can I return headscarves?

Unworn headscarves can be returned within the return period. Please note that for hygiene reasons , worn or washed headscarves are not eligible for exchange or return .

8. What do I do if an item is defective?

Please contact us immediately by email with a photo of the defect. We will arrange a replacement or refund as quickly as possible.

9. Do you offer gift vouchers?

Yes, you can purchase digital gift vouchers from us – perfect for giving as a gift.