Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
📦 Shipping & Delivery
How long does shipping take?
- Germany: 2–4 business days
- EU countries: 4–7 business days
- Non-EU countries: 5–10 business days (plus potential customs fees)
What are the shipping costs?
- Germany: €6.20 (free shipping on orders over €100.00)
- EU countries: €14.49
- Non-EU countries: €22.49
Do you ship with tracking?
Yes, all orders are generally shipped with a tracking number.
---🔁 Returns & Exchanges
Can I return my order?
Yes, you have a 14-day return policy. Items must be unworn, undamaged, and, if possible, in their original packaging.
Can I exchange items?
Yes, an exchange is possible if the desired size or color is available.
Can I return headscarves?
Unworn headscarves can be returned. Worn or washed items are excluded for hygiene reasons.
Who bears the return shipping costs?
The buyer bears the cost of return shipping, unless otherwise agreed.
---💳 Payment
What payment methods are available?
- Credit Card (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Apple Pay / Google Pay
- Klarna (Invoice & Installments)
- Instant Transfer
- Prepayment / Bank Transfer (optional)
Is payment secure?
Yes, all payments are processed through certified and encrypted payment providers.
---📏 Sizes & Products
How do I find the right size?
Use our size charts. If you are between two sizes, we recommend the larger size.
Do items run true to size?
Most items run true to size. Information on fit can be found in the respective product description.
---⚠️ Problems & Support
What do I do if an item is defective?
Please contact us immediately by email and send a photo of the defect. We will arrange for a replacement or refund as quickly as possible.
Can I change or cancel my order after placing it?
As long as your order has not yet been shipped, changes or cancellations are possible. Please contact us as soon as possible.
I haven't received an order confirmation – what should I do?
Please check your spam folder. If there is no email, please feel free to contact us.
---🎁 Other
Do you offer gift vouchers?
Yes, we offer digital gift vouchers – ideal for gifting.
